Privacy Policy | Voyasure

Last Updated: 15 September 2025

Voyasure Pty Ltd (ABN 688 128 341) ("Voyasure," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our Platform and services. Voyasure does not collect, use, or share personal data for advertising, marketing, or tracking purposes.

This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth), which includes the Australian Privacy Principles (APPs), and where applicable, with consideration of the General Data Protection Regulation (EU) 2016/679 (GDPR) and other relevant data protection laws.

Voyasure operates a Platform that connects you with third-party Travel Providers. We facilitate bookings for travel services including accommodation, flights, experiences, activities, and other travel products. While we own and operate the Platform, we are not the provider of the underlying Travel Services. The Travel Providers are responsible for delivering the services you book through our Platform.

To facilitate your bookings, you agree that we may, in certain circumstances, disclose your personal information to Travel Providers and other service providers, including recipients located overseas. Such recipients may include overseas travel service providers (for example, airlines, accommodation providers, or tour operators) with whom you make a booking.

Please note that these overseas recipients may not be subject to the same data protection laws as those in Australia. Generally, we will only disclose your personal information to such entities or persons where it is necessary and to the extent necessary to facilitate your booking or to enable them to perform Travel Services, and administrative or technical aspects of them.

For the purposes of this Policy, “disclose” includes transferring, sharing, sending, or otherwise making your personal information available to another person or entity.

If you have consented, we may send you marketing communications. You can opt out at any time by clicking the unsubscribe link in the communication or by contacting us directly.

By using our Platform or making a booking, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

This acknowledgment and consent extend to all travellers included in the booking. As the person making the booking, you are responsible for ensuring that each traveller has read, understood, and agreed to this Privacy Policy and our Terms and Conditions prior to providing their personal information to us.

1. What Personal Information Do We Collect?

The type and amount of personal information we collect depends on your interaction with our Platform. Generally, we collect information necessary to facilitate your travel bookings and provide our services.

Personal Information We May Collect:

Identification Information:

Full name, title, gender, date of birth
Email address, phone number, residential/mailing address
Passport details, driver's license, or other ID/travel documents
Nationality and country of residence

Booking and Travel Information:

Travel itinerary details (destinations, dates, preferences)
Accommodation and flight preferences
Seat preferences, meal requests, special assistance requirements
Frequent flyer or loyalty program details
Travel companions' information (when you book for others)

Payment Information:

Payment card details
Bank account details
Billing address
Transaction history

Health and Dietary Information:

Dietary requirements and restrictions
Health information relevant to your travel (e.g., mobility assistance needs, medical conditions affecting travel)
Accessibility requirements

Technical and Usage Information:

IP address, device, and operating system information
Browser information
Pages visited, links clicked, and search queries
Date and time of visits
Geolocation data (with your consent, where required)
Data from cookies, local storage, and similar tracking technologies
Other technical information and metadata that may be submitted as part of protocols, forms, or other processes

Communications:

Records of correspondence with us (emails, chat logs, phone recordings)
Feedback, reviews, comments, complaints, surveys and inquiries
Customer service interactions

Account Information:

Login credentials
Account preferences and settings
Saved payment methods and travel preferences
Booking history

Other Information:

Information about insurance, incidents, or claims
Information from third-party accounts or platforms that provide or refer data about you (such as payment platforms or social media accounts etc that you may use or connect from time to time)
Any other information you provide, submit, or that we collect—directly, indirectly, automatically, or through third parties—in connection with your use of our Platform

Sensitive Information

In certain circumstances, we may collect or may be required to collect sensitive information, which requires additional protection under privacy laws. This may include:

Health information (medical conditions, disabilities, accessibility needs)
Dietary requirements that may reveal religious beliefs
Information required for public health purposes (e.g., vaccination status if required by authorities or Travel Providers)

We will only collect sensitive information where:

You have provided explicit consent
It is reasonably necessary to facilitate your travel arrangements
We are required or authorized by law to do so

You may withdraw your consent to the processing of sensitive information at any time, but this may affect our ability to provide certain services to you.

2. How Do We Collect Personal Information?

We collect personal information through various means:

Directly From You

When you:

Use our website, mobile apps, or other digital services
Provide feedback or reviews
Communicate with us via email, phone, chat, or social media or other means
Create an account or profile on our Platform
Make a booking or inquiry
Subscribe to newsletters or marketing communications
Participate in surveys, competitions, or promotions

Automatically Through Technology

When you use our Platform, we may automatically collect certain information through:

Cookies, web beacons, pixels, and similar tracking means
Analytics tools
Server logs

From Third Parties

We may receive personal information about you from:

Travel Providers (airlines, hotels, car rental companies, activity providers)
Payment processors and financial institutions
Travel agents or booking agents (if they book on your behalf)
Other travelers (if they include you in their booking or provide your information)
Social media platforms (if you connect your accounts or interact with us on social media)
Data analytics and marketing service providers
Credit reporting agencies and fraud prevention services
Government authorities (customs, immigration, law enforcement)
Our business partners and affiliates

When Others Book on Your Behalf

If someone makes a booking that includes you as a traveler, we may collect information about you from that person. The person making the booking is responsible for:

Ensuring they have your consent to provide your information to us
Informing you about this Privacy Policy
Ensuring the accuracy of the information provided

Data Accuracy

We rely on you to ensure that the personal information you provide is accurate, complete, and up-to-date. Please notify us promptly if your information changes or if you become aware of any inaccuracies. We are not responsible for any losses or consequences whatsoever arising from inaccurate, incomplete, or outdated information that you or someone acting on your behalf provides to us.

3. How Do We Use Your Personal Information?

We use your personal information for the following purposes, based on the legal grounds described below.

To Provide Our Services

Facilitate bookings: Process and manage your travel bookings with Travel Providers
Verify identity: Confirm your identity and prevent fraud
Payment processing: Process payments and refunds
Account management: Create and maintain your account, authenticate users
Customer service: Respond to inquiries, requests, and complaints
Communications: Send booking confirmations, updates, notifications, and service-related communications
Fulfill obligations: Comply with our contractual obligations to you

To Improve Our Services

Platform improvement: Analyze usage patterns and improve our Platform's functionality and user experience
Research and analytics: Conduct market research, data analysis, and trend analysis
Product development: Develop new features, products, and services
Quality assurance: Monitor and record customer service interactions for training and quality purposes
Personalization: Tailor content, recommendations, and offers based on your preferences and behavior

For Marketing and Promotional Activities

Marketing communications: Send you information about our services, special offers, and promotions (with your consent where required)
Targeted advertising: Display relevant advertisements on our Platform and third-party websites
Competitions and events: Administer competitions, promotions, and events
Newsletters: Send newsletters and travel inspiration content

For Security and Legal Compliance

Fraud prevention: Detect, prevent, and investigate fraudulent, unauthorized, or illegal activities
Security: Protect the security and integrity of our Platform and systems
Legal compliance: Comply with legal obligations, court orders, and regulatory requirements
Law enforcement: Respond to requests from law enforcement, government authorities, and regulators
Legal rights: Establish, exercise, or defend legal rights and claims
Risk management: Manage business risks and protect against liability

For Travel-Specific Purposes

Immigration and customs: Provide information to immigration, customs, and border control authorities as required
Health and safety: Ensure you meet the third party health and safety requirements, including compliance with public health requirements where applicable
Travel Provider requirements: Share information with Travel Providers to enable them to provide services to you
Travel documentation: Assist with obtaining necessary travel documents and clearances where applicable

4. Disclosure of Personal Information to Third Parties

You acknowledge and expressly consent to our disclosure of your personal information to third parties, including recipients located outside Australia, where such disclosure is necessary or or required, or for the purposes set out in this Privacy Policy:

Travel Providers

We may share your information with Travel Providers (such as airlines, hotels, car rental companies, cruise lines, tour operators, activity providers, insurance providers, etc.) to enable them to provide the Travel Services you have booked. Travel Providers may use your information in accordance with their own privacy policies and may contact you directly.

Service Providers and Contractors

We may engage third-party service providers to perform functions on our behalf, including:

Payment processing and fraud prevention services
Cloud, data storage and hosting providers
Customer service and call center operators
Marketing and advertising agencies
Analytics and research providers
IT service providers (system maintenance, security, development)
Email and communications service providers

These service providers are contractually obligated to protect your information and may only use it for the purposes we specify.

Business Partners or Related Corporate Entities

We may share information with:

Airline and non-airline loyalty program partners
Co-branded service providers
Technology, marketing, and promotional partners
Distribution partners
Other related companies or entities

Other Users

When you have other travellers in your booking, we may share booking information with those travelers. When others have you in their booking, they may access information about your booking.

Legal and Regulatory Authorities

We may disclose your information to:

Law enforcement agencies
Government authorities and regulators
Customs and immigration officials
Courts and tribunals
Tax authorities
Public health authorities

This may be required for security, customs, immigration, public health, law enforcement, or regulatory purposes, or in response to legal requests or court orders.

Business Transactions

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transaction, we may transfer your information to the relevant parties. We will notify you of any such change and inform the acquiring party that they must use your personal information only for the purposes disclosed in this Privacy Policy.

With Your Consent

We may disclose your information to other third parties when you have provided consent or at your direction.

Other Disclosures

We may also disclose your information where:

We believe it is necessary to prevent a serious threat to health, life, or safety
It is necessary to investigate suspected unlawful activity
We are otherwise required or authorized by law

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. International Data Transfers

Cross-Border Transfers

As a travel platform operating online, your personal information may be accessed from, transferred to, or stored in countries other than Australia, including countries that may have different data protection laws.

Your information may be transferred internationally when:

You book travel to or through other countries
Travel Providers are located overseas
Our service providers operate in other countries
We use cloud storage or hosting services with servers located overseas

Safeguards

We take steps to ensure that overseas recipients handle your information in accordance with Australian privacy law and implement appropriate safeguards, including:

Contractual arrangements (such as Standard Contractual Clauses) or enquiries
Reasonably ensuring recipients are subject to privacy laws substantially similar to Australian law
Reasonably obtaining your consent where required
Reasonably verifying that the recipient country has adequate data protection laws
Exercising reasonable care in selecting reputable service providers and partners with established global privacy compliance frameworks and robust data protection processes

Your Consent

By using our Platform and providing your information, you consent to the transfer of your personal information outside of Australia as described in this Privacy Policy. You acknowledge that:

Overseas recipients may not be subject to the same privacy protections as those in Australia
We may not be liable for how overseas recipients handle your information
You may not be able to seek redress under the Privacy Act for breaches by overseas recipients
We are not always able to ensure that overseas recipients comply with Australian privacy law

6. Security of Your Information

We are committed to protecting your personal information and have implemented appropriate technical and organizational security measures, including:

Technical Measures:

Encryption of sensitive data (including SSL/TLS encryption for data transmission)
Secure servers and firewalls
Access controls and authentication mechanisms
Using reputable DNS and cloud service providers
Secure payment processing platforms
Intrusion detection and prevention systems

Organizational Measures:

Staff training on privacy and security
Confidentiality agreements with employees and contractors
Access to information on a "need to know" basis
Regular security audits and reviews
Incident response procedures
Secure data disposal procedures

Your Responsibilities:

Keep your account credentials confidential
Use strong, unique passwords
Do not share your booking reference or password with others
Log out of your account when using shared devices
Keep your contact information up to date
Notify us immediately of any unauthorized access or security breach

Limitations: While we implement robust security measures where possible, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You acknowledge that you provide your information at your own risk.

If we become aware of a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.

7. How Long Do We Keep Your Information?

We may retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention and storage periods may vary depending on the nature of data and applicable legal and regulatory requirements.

Once the retention period expires, we will securely delete or anonymize your information unless we are required by law to retain it. Anonymized or aggregated data that cannot identify you may be retained indefinitely for analytics and research purposes.

8. Your Rights and Choices

You have certain rights regarding your personal information under Australian privacy law and, where applicable, under other applicable frameworks.

Access and Correction

You may have the right, depending on the applicable framework, to:

Request access to the personal information we hold about you
Request correction of inaccurate, incomplete, or out-of-date information
Update your account information by logging into your account
Request deletion of your personal information in certain circumstances
Make other requests in relation to your data
Complain to your local data protection authority if not satisfied

We will respond to access requests within a reasonable timeframe. We may charge a reasonable fee to cover our administrative costs for processing complex access requests.

We may refuse access in certain circumstances permitted by law, such as where:

Providing access would pose a serious threat to safety or health
Providing access would have an unreasonable impact on another person's privacy
The request is frivolous or vexatious
Legal proceedings are underway
Access would prejudice law enforcement or legal rights

If we refuse access, we will provide reasons (unless it would be unreasonable to do so) and information about how you can complain.

Exercising Your Rights

To exercise your rights:

Contact us using the details in the "How to Contact Us" section
Provide sufficient information to verify your identity
Specify which right(s) you wish to exercise and the information concerned

We will respond to your request within the timeframes required by applicable law.

Opting Out of Marketing

You can opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in marketing emails
Adjusting your marketing preferences in your account settings
Contacting us directly
Following the opt-out instructions in SMS or other communications

Please note that even if you opt out of marketing, we may still send you service-related communications necessary for your bookings and account management.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver targeted advertising.

What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and track your activity.

Types of Cookies We May Use

Essential Cookies:

Required for the Platform to function
Enable core features like security, account access, and booking processes
Cannot be disabled

Performance and Analytics Cookies:

Help us understand how visitors use our Platform
Collect information about pages visited, errors encountered, and time spent
Used to improve Platform performance and user experience
Examples: Google Analytics

Functionality Cookies:

Remember your preferences and settings
Enable enhanced features and personalization
Examples: language preferences, currency selection, saved searches

Targeting and Advertising Cookies:

Track your browsing activity across websites
Deliver relevant advertisements based on your interests
Measure advertising effectiveness
Examples: Facebook Pixel, Google Ads

Similar Technologies

We may also use:

Web beacons/pixels: Small graphics embedded in emails or web pages to track activity
Local storage: Stores data locally on your device for improved performance
SDKs: Software development kits in our mobile apps for analytics and functionality

Third-Party Cookies

Third parties (such as advertising networks, analytics providers, and social media platforms) may set cookies when you use our Platform. We do not control these third-party cookies. Please review their privacy policies for information about their practices.

Managing Cookies

You can control cookies through:

Browser settings: Most browsers allow you to refuse or delete cookies
Opt-out tools: Industry opt-out tools like the Digital Advertising Alliance's opt-out page
Cookie preferences: Depending on the market, you can adjust settings on our Platform

Please note that disabling cookies may affect your ability to use certain features of our Platform.

For more information, visit www.aboutcookies.org or www.allaboutcookies.org.

10. Third-Party Websites and Services

Our Platform may contain links to third-party websites, services, or content that are not owned or controlled by Voyasure. This includes:

Travel Provider websites
Social media platforms
Payment processors
Partner websites
And other integrated websites, platforms or services

We are not responsible for the privacy practices or content of third-party websites or services. When you leave our Platform or interact with third-party services, you are subject to their privacy policies and terms of service.

We encourage you to read the privacy policies of any third-party websites or services you visit or use.

Our Platform may include social media features, such as Facebook "Like" buttons, Twitter sharing, or social media login options. These features may:

Collect your IP address and browsing activity
Set cookies
Share information with the social media platform

Your interactions with social media features are governed by the privacy policies of the respective social media companies.

11. Children's Privacy

Our Platform and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children without parental or guardian consent.

Minors Traveling: When you book travel that includes minors (children under 18):

You must be the parent or legal guardian or have obtained consent from the parent or guardian
You are responsible for providing accurate information about the minor
We will only use the minor's information for the purposes of facilitating their travel booking

If we become aware that we have collected personal information from a minor without appropriate consent, we will take steps to delete that information as soon as reasonably practicable.

If you believe we have collected information about a child without proper consent, please contact us immediately.

12. Marketing Communications

We may send you marketing communications about our services, special offers, promotions, and travel-related content if:

You have provided consent (where required by law)
You have not opted out of receiving marketing communications
It is permitted under applicable law

Types of Marketing Communications:

Email newsletters and promotional offers
SMS/text messages
Push notifications (mobile apps)
Targeted advertisements on our Platform and third-party websites
Postal mail (in some cases)

Your Control: You can opt out of marketing communications at any time by:

Clicking "unsubscribe" in emails
Replying "STOP" to SMS messages
Adjusting notification settings in your account or mobile device
Contacting us directly

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons.

Notice of Changes:

We will post the updated Privacy Policy on this page with a new "Last Updated" date
For material changes, we may also provide additional notice (such as email notification or a prominent notice on our Platform)
Continued use of our Platform after changes take effect constitutes acceptance of the updated Privacy Policy

Review: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Voyasure Pty Ltd
Attention: Privacy Officer
Address: 2/290 Boundary Street, Spring Hill QLD 4000, Australia
Phone:
You can also contact us on our Platform.

15. Complaints and Disputes

Making a Complaint

If you believe we have breached your privacy rights or have concerns about how we handle your personal information, please contact us using the details above. We will:

Acknowledge receipt of your complaint
Investigate your complaint thoroughly
Respond with our findings and any actions taken

Please provide:

Your contact details
Details of your complaint
Any relevant documentation
Your desired outcome or expectation

Escalation

If you are not satisfied with our response or we do not respond within the reasonable timeframe, you have the right to lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]
Mail: GPO Box 5218, Sydney NSW 2001

You may also lodge a complaint with your local data protection authority or supervisory authority.

By using our Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.